Terms & Conditions

Welcome to MOG. These Terms & Conditions (“Terms“) govern your access to and use of our website at www.mog.com.my (“Website“), our mobile application, MOG iCare4U, available on the Apple App Store and Google Play Store (“App“), and any interaction with our digital advertisements, promotional campaigns, and printed materials issued by Metro Eyewear Holdings Sdn Bhd and/or its subsidiaries, affiliates, and jointly controlled entities (“MOG“, “we“, “us“, or “our“).

By accessing or using the Website, the App, responding to our advertisements, or engaging with our printed promotional materials, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of our platforms and services.

1. General

MOG reserves the right to amend, update, move, or remove any part of these Terms at any time, without prior notice. Continued use of the Website, App, or engagement with our promotions after any changes constitutes your acceptance of the updated Terms. We recommend checking this page periodically for the latest version.

Any violation of these Terms may result in MOG taking appropriate action against the offending party, including but not limited to suspension or termination of access to our platforms and services.

2. Site and App Content, Intellectual Property

Unless otherwise stated, all materials appearing on the Website, the App, our advertisements, and our printed media, including but not limited to images, illustrations, designs, icons, photographs, video clips, logos, and written content (“Content“), are the copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by MOG.

You may not reproduce, distribute, modify, or otherwise use any Content without our prior written consent, except as permitted for personal, non-commercial use.

3. User Comments and Feedback

Any comments, reviews, or feedback submitted to the Website, App, or our social media and advertising platforms shall become the property of MOG.

By submitting any comment or feedback, you agree that:

• It does not violate any third-party rights, including copyright, trademark, privacy, or other proprietary rights;
• It does not contain unlawful, abusive, defamatory, or obscene material; and
• You are solely responsible for the content of any comment or feedback you submit.

MOG reserves the right to remove or moderate any submitted content at its sole discretion.

4. Product and Service Information

We make every effort to ensure that product descriptions, images, and information displayed on the Website, App, advertisements, and printed materials are accurate. However, actual products may vary slightly from images shown due to differences in display settings, lighting, or printing.

Product availability, pricing, and promotions advertised across any of our channels are subject to change without prior notice and may vary by location or while stocks last.

For clarity, the App does not offer any e-commerce, shopping, or checkout functionality. The App is intended solely to support MOG’s customer loyalty program as described in Section 6 below.

5. Account Registration

To access loyalty program features on the App, you may be required to register for an account using accurate and current personal information. You are responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account.

You agree to notify MOG immediately of any unauthorised use of your account or any other breach of security. MOG shall not be liable for any loss arising from your failure to safeguard your account credentials.

You must be at least 18 years of age, or have the consent of a parent or legal guardian, to register for an account.

6. Loyalty Program, Points and Vouchers

6.1 Overview

The App operates MOG’s customer loyalty program (“Loyalty Program“), allowing registered users to earn points (“Points“) based on qualifying purchases or activities as determined by MOG from time to time, and to redeem accumulated Points for vouchers (“Vouchers“) or other rewards made available within the App.

6.2 Earning Points

Points are earned based on qualifying spend or activities as communicated through the App, Website, or our other official channels. The rate at which Points are earned, and what qualifies as an eligible transaction or activity, is determined solely by MOG and may be changed at any time without prior notice.

Points have no cash value, are non-transferable, and cannot be sold, exchanged for cash, or transferred to another user’s account, except where MOG expressly permits otherwise.

6.3 Redeeming Points

Points may be redeemed for Vouchers or rewards displayed within the App, subject to the specific redemption value, availability, and any additional terms stated for each Voucher or reward at the time of redemption.

MOG reserves the right to change the Points required for any Voucher or reward, or to discontinue any Voucher or reward, at any time without prior notice.

Once Points have been redeemed for a Voucher, the redemption is final and the Points cannot be reversed or refunded, except where required by law or at MOG’s sole discretion.

6.4 Voucher Terms

Vouchers redeemed through the App are subject to their own specific terms, including but not limited to validity period, applicable outlets, minimum spend requirements, and any exclusions, which will be stated at the point of redemption or on the Voucher itself.

Vouchers are non-transferable, cannot be exchanged for cash, and must be used within the stated validity period, after which they will expire and become void.

MOG is not responsible for any Voucher that is lost, stolen, expired, or used fraudulently.

6.5 Points Expiry and Forfeiture

Points may expire after a period determined by MOG and communicated through the App or our official channels. Expired Points cannot be reinstated.

MOG reserves the right to forfeit, suspend, or deduct Points, and to suspend or terminate a user’s participation in the Loyalty Program, where MOG reasonably believes there has been fraud, abuse, manipulation of the Points system, or any breach of these Terms.

6.6 Changes to the Loyalty Program

MOG reserves the right to modify, suspend, or terminate the Loyalty Program, in whole or in part, including the earning structure, redemption catalogue, or Points validity, at any time, with or without notice. Where reasonably possible, MOG will provide advance notice of material changes through the App or other official channels.

Upon termination of the Loyalty Program, MOG will provide users a reasonable period to redeem any remaining Points, as communicated at the time, after which unredeemed Points will be forfeited without compensation.

7. Marketing Communications

By providing your contact information and indicating consent, you agree that MOG may send you marketing communications, including newsletters, promotions, and product updates, via email, SMS, WhatsApp, push notifications, or other digital channels.

You may opt out of receiving such communications at any time by following the unsubscribe instructions provided, or by contacting us directly using the details in Section 13.

8. Indemnification

You agree to defend, indemnify, and hold MOG harmless from and against any claims, damages, losses, costs, and expenses, including reasonable legal fees, arising from or related to your use of the Website, App, participation in our promotions or Loyalty Program, or any breach of these Terms.

9. Links to Third-Party Sites

The Website and App may contain links to third-party websites or services. These links are provided for convenience only, and MOG does not endorse, control, or assume responsibility for the content, accuracy, or practices of any third-party site.

Access to any third-party site is entirely at your own risk. MOG shall not be held liable for any loss or damage arising from your use of, or reliance on, any third-party website or service.

10. Accuracy of Information

From time to time, information appearing on the Website, App, our advertisements, or printed materials may contain typographical errors, inaccuracies, or omissions, including in relation to product descriptions, pricing, availability, Points balances, or promotional details.

MOG reserves the right to correct any such errors, and to change or update information at any time, without prior notice, and without liability to you for such corrections.

11. Promotions and Advertisements

Any promotions, contests, or campaigns advertised by MOG across digital or printed media are subject to their own specific terms and conditions, where applicable, which will be made available at the point of promotion. In the event of any conflict between promotion-specific terms and these Terms, the promotion-specific terms shall prevail for that particular promotion.

MOG reserves the right to modify, suspend, or terminate any promotion or advertised offer at its discretion, including due to unforeseen circumstances, errors, or reasons beyond our control.

12. Termination

MOG reserves the right to suspend or terminate your access to the Website, App, or participation in our promotions or Loyalty Program at any time, with or without notice, if you fail to comply with these Terms.

Either party may terminate this agreement at any time by providing 3 days’ written notice to the other, save that MOG may terminate immediately in cases of misuse, fraud, or violation of these Terms.

Upon termination of your account, any unredeemed Points will be forfeited, save as otherwise provided under Section 6.6.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

14. Contact Us

For any questions, feedback, or concerns regarding these Terms, please contact us at:

Metro Eyewear Holdings Sdn Bhd
No. 3A, Jalan Asta Utama,
Kawasan Perindustrian Asta,
43000 Kajang, Selangor

Tel: +603 8739 9178
Fax: +603 8739 8180
Email: careline@mog.com.my

15. Language

In the event of any conflict between the English language version of these Terms and their corresponding Bahasa Malaysia version, the English language version shall prevail.